Frequently Asked Questions

 

Can I bring my dog? 

Jetstream Tours does allow dogs on board, however if you are planning a trip to Southend Pier, dogs are not permitted on the Pier, so we would have to refuse entry to guest with dogs from the Kent departure piers.

If you are not travelling to/from Southend pier then you may bring dogs/pets onboard on any other tour.

 

What time do I need to arrive before departure?

All our departure times are printed on your tickets. This is the time the vessel leaves the departure point. We advise all cruising customers to arrive at least fifteen minutes before departure times so that they may board in ample time. 

If arriving at Southend pier please remember that we leave from the Pier head and so please factor in extra time to reach the end of the pier. Suggested pier train times are printed on your confirmation and usually means that you need to arrive 30-40minutes in advance of departure.

 

I'm travelling to Southend, when does the boat return?

The boat generally leaves Southend opier at 17:00pm and so the last connecting pier train departs the shore at 16:30pm. These times may vary depaendig on season. Please listen to the boats announcments prior to disembarking to ensure you know when you need to return for. Please make sure you follow these instructions as the vessel cannot wait.

 

Can wheelchairs board the boat?

All Jetstream Tours vessels are unfortuntely not wheelchair friendly.

At Southend Pier we have a tidal range of up to 7 metres and employ the use of gangways and stairs to permit safe boarding. Due to the nature of working with a grade II listed pier in a coastal enviornment, we are restricted in how we manage boartding of passengers and sadly do not have floating pontoons or ramps to facilitate step free access as you may find in more sheltered environments such as London. 

At Queenborough, Gravesend and Chatham, we can get a wheelchair onboard however passenegrs are reminded that the boat is set over 3 decks with toilets on the lower deck and the outside deck upstairs. This limits movement around the vessel and so it is advisable that all passengers be able to climb at least a flight of stairs. 

In all cases wheelchairs may be carried onboard and crew members can assist in taking them on and off the vessel with you. 

       

        

 

I'm not able to walk the length of Southend pier?

Due to the piers lenght a small single track railway runs the length of the pier. All passengers have free access to the pier and use of the train included in theoir boat tickets. Please just show any southend pier staff your tickets to use the train or access southend pier.

 

Do you do dicounts of disabled and carers?

Unfortunately we do not offer discounts for disabled or carers. Whilst weappreciate disabilities come in all shapes and sizes some tours are not suitable for travel, particulaly for the mobility impaired.